Communication Log - A section that allows you to quickly respond to customers who send in inquiries. The email will be sent to the email that they have on file with their user account. Alternatively, you can save any messages as internal notes for reference. This could be found in Customer Support under problem details.
General Bikeshare Specification Feed (GBSF) - an open data standard for bike-share systems that makes real-time data feeds in a uniform format that is publicly available online in a uniform format so that map and transportation-based apps such as this one can easily incorporate this data into their platforms.
Memberships - A subscription where users can sign up. This can be free or paid and an admin can authorize an approval or rejection of a pending user. The Membership section contains a list of all the active and pending members on your system.
Open - A customer support ticket that needs to be looked at and resolved. In the Customer Support section, you will find an open tab that contains a list of all the open tickets that need to be addressed.
System - The name of your bike share, scooter share, etc.
Wallet Balance - The amount of the standing balance on a user's wallet. Users can add funds to their wallet balance in increments of $5, $10, or $25. This will be used as the primary source of payment for any transactions that occur (e.g. membership charges or pay-as-you-go rentals).
- A wallet debit is refunded.
- An admin user adds to the user's wallet balance via the admin site.
Wallet Deposit - (Displayed as “Charge” transaction type) Occurs when a user adds to their wallet balance via the app or the system tops off the wallet balance should the transaction amount go over the wallet balance.