Movatic Docs
  • Intro
  • Movatic Global Reach
  • Getting Started
    • New Customer Setup Options
      • Purchase Your Fleet
    • Admin User Setup
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    • Terms of Service
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    • Mode of Payment for System Administrators
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      • Creating New Systems
      • Testing a New System
        • How to Start a Test Rental on a Demo System
      • Understanding Demo Mode
    • Dashboard
    • Users
      • Add Users
      • User Details
      • Banning a User
      • User Memberships
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      • RFID Cards
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        • Start a rental for a user
      • User Transactions
      • Adding User to a Paid Membership
    • Rentals
      • Rental Details
      • Transaction Details and Credit Card Hold
      • Refunds
      • Support Tickets
      • Unlock Logs
      • Event Logs
      • Tutorial Screens
      • End Rental for a User
      • Export rentals trip path data
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    • Hardware
      • How to change the location of a hardware unit?
      • Buy Hardware
      • Add a New Hardware
        • Edit a Hardware
      • Hardware Details
      • Hardware Transfer
      • Add QR Codes
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        • Supported Locks
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            • AXA Lock Pin Integration Issues
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            • OMNI Ring Lock Debugging
            • OMNI Ring Lock APP Experience
          • Desi Utopic Lock
        • Bluetooth Locks Setup
      • Bike Lockers
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      • Scooters
        • Details Page
          • Edit a Scooter
        • Supported Scooters
          • Segway Scooter
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            • OMNI Scooter Debugging
          • OMNI IoT Scooter
            • OMNI IoT Scooter Debugging
        • Scanning
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        • Uploading Scooters in Bulk
        • Scooters Offline: Troubleshooting Protocol
      • SIM Cards
        • Twilio Process for Activating SIM Cards
      • Hardware Debugging
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      • Tickets Tags
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      • Support Summary
    • Maintenance
      • Maintenance Tags
      • Filter by location
      • Types of Maintenance Ticket
      • Creating a Maintenance Ticket
      • Hardware Maintenance Support
      • Tickets Tab
    • Memberships
      • Add a membership
      • Add a Membership for a User
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        • Users on Archived Membership
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        • Membership Authorization User Experience
      • Approve or Reject Pending Membership Requests
      • Canceling a membership for a User
      • Pricing Options
      • Edit a Membership
      • Required Documents
    • Billing
      • Pending Charges
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        • How to Add a Credit Card Hold
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        • Request a New Card
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    • Settings
      • General
        • Updating Your System's Name
        • System Status
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      • Rentals
        • Grace Period
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        • Max Open Rentals
        • End Rental Website
      • Operating Hours
      • Open Data
      • Billing
        • Setting up Stripe
        • Updating Stripe Bank Information
          • Updating Bank Account Information
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        • Updating Statement Billing Descriptor
        • Charge Review Threshold
      • Branding
        • User Experience Branding
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        • Example TOS
      • System Admins
        • How to Update Movatic Password for System Admins
    • About Me
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  • Movatic APP
    • Universal Links / QR codes
    • User Account
      • Account Setup
      • Modify Account
      • Delete Account
    • Rentals
      • Start a Rental
        • Hardware Selection Screen
        • Identify Bikeshare Program Details
        • How to Troubleshoot Basic App/Rental Issue
      • End a Rental
        • Report a Problem
        • Error Ending the Rental
      • BLE Rental
      • Keybox Rental
      • Scooters Rentals
      • Rental History
      • Max Open Rentals
      • Scanning a QR code Issues
      • Active Rentals
    • Memberships
      • Add a Membership
      • Cancel a Membership
    • Coupons
    • Payments
      • Adding a Payment Method
    • Report a Problem
  • Branded Apps
    • New Users for Branded Apps
  • FAQ
    • General Questions for System Admins
      • How to Setup and Test New system
      • How to Activate a System
      • Supported Languages
      • Where can I find your terms of service/privacy policy information?
      • What happens with a failed charge?
      • One of my users is requesting for us to delete their information
      • What Languages do you Support on the User App?
      • How to Change the Location of a Hardware Unit?
      • How to Set Tax Percentage for your System
      • What Happens to Users if I Archive a Membership?
      • Where can I Find your Terms of Service/Privacy Policy Information?
      • How to Update the Name of a System?
      • I'm just getting setup on my system, and not quite ready to launch the system yet
      • Why do I Receive an Error when I Scan a QR Code?
    • General Questions for Users
      • How to Troubleshoot Basic App/Rental Issues
      • Unable to Lock or Unlock a Hardware
      • Unable to End a Rental
    • Glossary
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  1. FAQ

Glossary

PreviousUnable to End a Rental

Last updated 1 year ago

- Any individual who is responsible for the upkeep, configuration, and operation of your system.

- Allows a specific admin to create, delete, and modify items and settings.

- An overview of all your financials including your average and total charges and refunds.

- A highly customized app that allows the admin to personalize the app style, map pins, colors, etc.

- Personal touches in your system such as your Logo and Banner. From the app, your system logo will appear next to its membership and when you select a rental.

- This is a standard charge which bills the user's credit card via Stripe or another payment provider.

- The transaction amount not including taxes.

- Charge amount + Tax Amount

- A customer ticket that has been resolved. In the Customer Support section, you will find a closed tab that contains a list of issues that have been closed out.

- A discount set on a specific period of time for your rentals. This could be free time, percentage off, or money off.

- A section that allows you to quickly respond to customers who send in inquiries. The email will be sent to the email that they have on file with their user account. Alternatively, you can save any messages as internal notes for reference. This could be found in Customer Support under problem details.

- A list of all your open and closed customer inquiries.

- The home screen with at-a-glance details about your system.

- The default amount that is deposited to a wallet if the charge exceeds the wallet deposit. This is charged in the partner's wallet information.

- An amount charged that needs to be reviewed and taken care of.

- Custom amounts for fees pre-tax or post-tax.

- an open data standard for bike-share systems that makes real-time data feeds in a uniform format that is publicly available online in a uniform format so that map and transportation-based apps such as this one can easily incorporate this data into their platforms.

System - The name of your bike share, scooter share, etc.

  • A wallet debit is refunded.

  • An admin user adds to the user's wallet balance via the admin site.

- An amount that is authorized on a user's credit card, to act as security for the rental.

- A record of all completed maintenance tasks.

- A condition wherein your hardware needs to be checked or repaired by a mechanic. This section provides a list of all the maintenance tickets that need to be looked at and resolve.

- A subscription where users can sign up. This can be free or paid and an admin can authorize an approval or rejection of a pending user. The Membership section contains a list of all the active and pending members on your system.

- The amount the user must have in their wallet to start a rental.

- a set of Application Programming Interfaces (APIs) focused on helping cities interact with companies who operate dockless scooters, bikes, and more.

- The hardware setup of your dashboard. This could either be Bikes, Scooters, Bike Rooms, or Bike lockers system.

- A customer support ticket that needs to be looked at and resolved. In the Customer Support section, you will find an open tab that contains a list of all the open tickets that need to be addressed.

- A percentage of the transaction which is added for taxes.

- A legal agreement between the system admin and the user who wants to make a rental. Every user has to agree to the terms of service before using the system.

- A list of all the monetary transactions associated with your system.

- The amount of the standing balance on a user's wallet. Users can add funds to their wallet balance in increments of $5, $10, or $25. This will be used as the primary source of payment for any transactions that occur (e.g. membership charges or pay-as-you-go rentals).

- When an amount is added to a wallet balance. This can happen for two reasons:

- When an amount is debited from the wallet to complete a charge. A wallet debit subtracts from the wallet balance.

- (Displayed as “Charge” transaction type) Occurs when a user adds to their wallet balance via the app or the system tops off the wallet balance should the transaction amount go over the wallet balance.

- Specified parameters where bikes and scooters have to be parked once users are finished with them.

Admin
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