The Billing section displays an overview of all your financials including your total earnings, your account balance, the average charge, and the total charges and refunds. Additionally, rentals, charges, and refunds can be looked at on a daily, monthly, or annual basis accompanied by a graph.

Any information from the additional tabs in billing can be exported into a CSV file for personal records by clicking the 'Export' button on the upper-right hand side of each tab. As of August 2021, there is a new column called created_time_local which is in the system's timezone.

Our system supports over 100 currencies and the option to adjust the tax rate accordingly.

Setting Up Billing

To charge users for rentals, you'll select Enable Billing towards the bottom of the screen, as seen below:

  1. Now that billing has been enabled, a billing tab will be available in the Settings, where you can enter the required information to confirm your organization. Even for setting up a business, an individual's SSN will be required. This is not optional and is due to KYC (Know Your Customer) regulations.

  2. Once your identity has been verified, you'll be able to add bank account information. The bank account must support fund deposits and withdrawals.

  3. Once everything has been set up, funds will automatically be deposited to your bank account on a 2-day rolling basis.


Underneath the overview, you'll see the Average Charge, Total Charges, Average Refund, and Total Refund. Each of these categories is represented by an average and total amount on the bottom, with a graph to the top right corner that can be displayed by month and year or displayed on a monthly and yearly scale.

You can hover your mouse over any of the graphs to get specific information for that day.

The information included in "Rentals by Charge, Rental Charges & Membership Purchases by day & Refunds by Day" can contain, depending on your system: rentals by card, membership purchases, successful charges retried on that day, and wallet debits.


For rentals, the transaction is charged immediately. If there is a hold, it'll be for the hold amount and will be partially refunded depending on the total charge of the rental.

For memberships, the charge might occur at the time of purchase or it will run in that evening when a job runs to grab any uncharged membership dues. This is also when failed membership charges are retried.

It is important to note that charges can be refunded and disputed at anytime by the operator, as shown in the other articles.

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