# Unable to End a Rental Here are some tips on what you can do if you cannot end your rental. * Check you internet connection. Some of our lock rely on data service to communicate with the app. Always make sure that you have a strong internet connection when you are trying to end your rental. * Make sure you lock the hardware properly. If the hard is not locked properly the app won't let you end the rental. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://documentation.movatic.co/faq/general-questions-for-users/unable-to-end-a-rental.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.