> For the complete documentation index, see [llms.txt](https://documentation.movatic.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.movatic.co/admin-site/billing/failed-charge.md).

# Failed Charge

1. Charge Failure: When a payment charge fails for a user's rental, their account transitions into a delinquent state. This status restricts their ability to initiate any new rentals until the payment issue is resolved.
2. Rental Restriction: While in the delinquent state, the user is unable to make new rental transactions. This helps ensure that rentals are not carried out without successful payment.
3. Adding a New Payment Method: To regain full access to the rental service, the user needs to add a new, valid payment method to their account. This ensures that future rentals can be successfully charged.
4. Retry Failed Charges: Once a new payment method is added, any pending failed charges associated with the user's account are retried. This process aims to facilitate successful payment collection for previously attempted rentals.

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