Movatic Docs
  • Intro
  • Movatic Global Reach
  • Getting Started
    • New Customer Setup Options
      • Purchase Your Fleet
    • Admin User Setup
      • Admin Permission
    • System Access
    • Terms of Service
    • Personalized Branding
    • Mode of Payment for System Administrators
  • Admin Site
    • Systems
      • Creating New Systems
      • Testing a New System
        • How to Start a Test Rental on a Demo System
      • Understanding Demo Mode
    • Dashboard
    • Users
      • Add Users
      • User Details
      • Banning a User
      • User Memberships
      • Payment Information
      • Additional User Charges
      • RFID Cards
      • User Rentals
        • Start a rental for a user
      • User Transactions
      • Adding User to a Paid Membership
    • Rentals
      • Rental Details
      • Transaction Details and Credit Card Hold
      • Refunds
      • Support Tickets
      • Unlock Logs
      • Event Logs
      • Tutorial Screens
      • End Rental for a User
      • Export rentals trip path data
      • Active Rentals
    • Hardware
      • How to change the location of a hardware unit?
      • Buy Hardware
      • Add a New Hardware
        • Edit a Hardware
      • Hardware Details
      • Hardware Transfer
      • Add QR Codes
      • Assignments
      • Bike Rooms
      • Kayaks
      • Locks
        • Supported Locks
          • AXA Locks
            • AXA Lock Pin Integration Issues
          • HD Noke Padlock
          • Movatic BLE Controller Board
          • OMNI Ring Lock
            • OMNI Ring Lock Debugging
            • OMNI Ring Lock APP Experience
          • Desi Utopic Lock
        • Bluetooth Locks Setup
      • Bike Lockers
      • Racks
      • Batteries
      • Scooters
        • Details Page
          • Edit a Scooter
        • Supported Scooters
          • Segway Scooter
          • ACTON Scooter
            • OMNI Scooter Debugging
          • OMNI IoT Scooter
            • OMNI IoT Scooter Debugging
        • Scanning
        • Unlocking Scooters Remotely
        • Uploading Scooters in Bulk
        • Scooters Offline: Troubleshooting Protocol
      • SIM Cards
        • Twilio Process for Activating SIM Cards
      • Hardware Debugging
    • Locations
      • Zones
      • Private Locations
    • Support Tickets
      • Reporting a Problem
      • Tickets Tags
      • Customer Support User Experience
      • Support Summary
    • Maintenance
      • Maintenance Tags
      • Filter by location
      • Types of Maintenance Ticket
      • Creating a Maintenance Ticket
      • Hardware Maintenance Support
      • Tickets Tab
    • Memberships
      • Add a membership
      • Add a Membership for a User
      • Archived Memberships
        • Users on Archived Membership
      • Authorization Types
        • Membership Authorization User Experience
      • Approve or Reject Pending Membership Requests
      • Canceling a membership for a User
      • Pricing Options
      • Edit a Membership
      • Required Documents
    • Billing
      • Pending Charges
      • Rates
      • Coupons
      • Transactions
      • Fees
      • Disputes
      • Holds
        • How to Add a Credit Card Hold
      • Wallet
      • Issuing Cards
        • Fund Balance
        • Request a New Card
      • Failed Charge
      • Tax Percentage
    • Settings
      • General
        • Updating Your System's Name
        • System Status
        • System Time Zone
        • Live System to Demo Mode
      • Rentals
        • Grace Period
        • Rental Warning Length
        • Max Open Rentals
        • End Rental Website
      • Operating Hours
      • Open Data
      • Billing
        • Setting up Stripe
        • Updating Stripe Bank Information
          • Updating Bank Account Information
        • Missing Stripe Information
        • Updating Statement Billing Descriptor
        • Charge Review Threshold
      • Branding
        • User Experience Branding
      • Terms of Service
        • Example TOS
      • System Admins
        • How to Update Movatic Password for System Admins
    • About Me
    • Exports
    • Debugging Common Issues
  • Movatic APP
    • Universal Links / QR codes
    • User Account
      • Account Setup
      • Modify Account
      • Delete Account
    • Rentals
      • Start a Rental
        • Hardware Selection Screen
        • Identify Bikeshare Program Details
        • How to Troubleshoot Basic App/Rental Issue
      • End a Rental
        • Report a Problem
        • Error Ending the Rental
      • BLE Rental
      • Keybox Rental
      • Scooters Rentals
      • Rental History
      • Max Open Rentals
      • Scanning a QR code Issues
      • Active Rentals
    • Memberships
      • Add a Membership
      • Cancel a Membership
    • Coupons
    • Payments
      • Adding a Payment Method
    • Report a Problem
  • Branded Apps
    • New Users for Branded Apps
  • FAQ
    • General Questions for System Admins
      • How to Setup and Test New system
      • How to Activate a System
      • Supported Languages
      • Where can I find your terms of service/privacy policy information?
      • What happens with a failed charge?
      • One of my users is requesting for us to delete their information
      • What Languages do you Support on the User App?
      • How to Change the Location of a Hardware Unit?
      • How to Set Tax Percentage for your System
      • What Happens to Users if I Archive a Membership?
      • Where can I Find your Terms of Service/Privacy Policy Information?
      • How to Update the Name of a System?
      • I'm just getting setup on my system, and not quite ready to launch the system yet
      • Why do I Receive an Error when I Scan a QR Code?
    • General Questions for Users
      • How to Troubleshoot Basic App/Rental Issues
      • Unable to Lock or Unlock a Hardware
      • Unable to End a Rental
    • Glossary
Powered by GitBook
On this page
  • Add a new rate
  • Rate Type
  • View/Edit a rate
  • Archive/Activate a rate
  1. Admin Site
  2. Billing

Rates

PreviousPending ChargesNextCoupons

Last updated 1 year ago

The Rates tab allows you to create, customize, edit, and view rates. If your system doesn't charge users, this will not be applicable to you and this area will simply state that it's a free system.

Add a new rate

You can add new rates by clicking Billing>Rates, then + Add button in the upper right section of the screen.

For locations outside the United States, the system's currency is still in USD; system admin should keep this in mind while creating rates and adjust amounts where appropriate.

If you have multiple rates active, a user can choose from any of the them for their rental.

Once you're at the Add rate option, you can customize the rate according to your preference.

  • Name: An informative description for this rate (e.g. "Hourly," "Daily," etc). Users will see this name in the app.

  • Active On: The date on which this rate will be implemented. This is typically used if you want the rate to start from a specific date.

  • Max Open Rentals: The maximum number of units users are allowed to rent simultaneously. If left blank, the value will be set to the system's max rental value.

  • Credit Card Hold: The credit card hold amount that users charged with this rate will be applied in order to start a rental. If left blank, the value in Settings will be used.

Rate Type

You can choose between two rates types, Incremental Rates or Fixed Rates.

Incremental Rate Incremental Rates are for rentals that will be utilized for multiple time periods, typically in minutes or hours. For instance, you can set the first hour to $2 and then $0.20 per minute thereafter.

Fixed rates, on the other hand, are for rentals that will be utilized for a single time period, such as a rental that lasts for an entire day.

Both rate types can be customized but the options may vary.

There is a calculator at the bottom of the page to show example computation and provide guidance while setting up the rates.

Base Rental Charge: The base amount charged for every rental regardless of rental time (unless user is within the free time period).

Price per Period: This is how much the user will be charged for every unit of duration.

Duration Price: This is how much the user will be charged for the rental per the duration period.

Before a rental is selected from the app, users will see what rate options are available as soon as they select a location. Some locations may have multiple rate options to choose from.

Search or Filter Available Rates

To search for available rates by status, click on Billing>Rates and then click on the filter icon. Select between Active, Pending or Archived. Click Apply to pull up all rates for the selected status.

View/Edit a rate

  1. To view more details about an active or historical rate, select one of the options from the table.

  1. Click the Edit button on the upper right to modify the Rate details.

  1. By clicking the Edit button, you can update the name and Credit Card Hold amount.

Note that you also have the option to edit the rate by going to Billing > Rates > click the Pencil icon.

Archive/Activate a rate

  1. If you no longer want a rate to be available for users, you can archive it by viewing the Rate details and clicking the Archive button from the upper right corner. The system will confirm if you want to do this. Until you hit Archive on the screen below, it is not archived.

  1. If you want to reactivate a rate and make it visible for users again, click the Filter button to show the Archived Rates in your system. Click the rate you want to reinstate to route you to modify the Archived rate.

  1. Click the Activate button in the upper right corner will reinstate the Archived Rate. The rate will now be available for users again.

Rate Type: for more detailed information about Rate Types and the options that go with them such as Base Rental Charge, Price per Period, and Duration Price.

See below
Add rate screen
Rate Types
Sample calculation using incremental rates
User view
Filter Archived Rates