General

What happens to users if I archive a membership?

  1. If the membership is free, then it will cancel all of the user memberships right away.

  2. If the membership is a paid membership, they’ll be able to use the membership for the rest of the paid term, but won’t be able to renew afterward.

The outcome will depend on if the membership is a free membership or a paid membership.

How can I fix an incorrectly spelled name in the system?

Click on your name in the top right corner of the admin screen, and you’ll see a dropdown appear. Select ‘About Me.’

  1. Select ‘Edit.’

  2. Modify your name here and click ‘Save’ when you’re finished.

This process must be done by the person who needs the name change.

Where can I find a sample user agreement for my system?

Refer to our User Agreement and Waiver section for a standard user agreement to review and modify for your system.

I'm having trouble signing into the app with an international number. What can I do about it?

From the first screen of the app where you are prompted to enter your phone number, select the drop down to the left of the text input field, where you may select the appropriate country. If for some reason your country is not listed, please reach out to [email protected] and include the name of the country to be added to the drop-down list.

Existing customers who would like to improve the translations of a specific language may also reach out to our support team to coordinate meaningful updates to the translations, helping us ensure a good exprience for existing and future customers.