# How to Troubleshoot Basic App/Rental Issue

You might encounter some rental issues or app issues from time to time. Here are some basic troubleshooting tips that you can do if you have any issues:

Check your internet connection. The app and the lock usually connect through an internet connection. You need to make sure that your internet connection/mobile data is turned on if you are trying to start a rental, unlock/lock hardware, or end a rental. 

1. Check your internet connection. The app and the lock usually connect through an internet connection. You need to make sure that your internet connection/mobile data is turned on if you are trying to start a rental, unlock/lock hardware, or end a rental. <br>
2. Try to close the app completely and relaunch it. Try again the process you are doing. If it doesn't work try step 3.<br>
3. Lastly, try to uninstall the app and reinstall it or try to update the app to its latest version. <br>
4. If the issue still persists you can reach out through our support team so they can assist you. Please provide the following information: \
   Hardware Number (Bike #, Locker#, or Kayak #), Issue, and Rental Duration.