Inside of the main menu in the user app, users may see a Wallet option, which displays any wallet(s) available to the user. Within a wallet, users can see their current balance, add a credit card or update an existing card on file. In branded apps, users can also add funds to their wallet in fixed amounts using their credit card.

The wallet feature introduces several benefits:

  1. Allows system operators to manage user account balances from the admin site, which enables users to pre-load funds for rides using any methods provided by the operator (using cash at special locations, money transfers, etc).

  2. Reduces the amount of card transaction fees

  3. Promotes future ridership

  4. Additional marketing option for reward systems, giveaways or promos

Any users without a wallet balance will continue to be charged with their card on file, like usual.

If users have a wallet balance, that balance will be used as the primary source of payment for any transactions that occurs (e.g. membership charges or pay-as-you-go rentals).

In cases where a default wallet deposit is not set, if the total charge is greater than the wallet balance, the user's credit card on file will be charged for the difference. The split payments between the wallet and credit card will be noted in the transaction list and rental history.

In cases where the default wallet deposit is set, if the total charge is greater than the wallet balance, the user's credit card on file will be charged the minimum wallet balance. Any remaining amount will be deposited to the user's wallet. If the charge is greater than the wallet balance plus the default wallet deposit, the wallet balance will be debited and the remaining amount will be charged to the user's credit card.

For example: A user's bike 8123 total charge is $20. The user has $15 from his Wallet. The system will charge the user $15 from his wallet and the remaining $5 from the user's credit card on file.

Adding a Credit

To add a credit to an individual user's account, click the Users tab on the dashboard, then click the individual user that will be receiving the credit. Inside the payment information, click the Credit button.

Once the Credit button is clicked, a new window will pop up, where you can specify the amount you would like to credit to the user. You can use a negative amount if you would like to subtract from the user's balance instead.

Issuing Refunds

Under the completed rental details, the rental history details will display the payment source as a wallet, credit card, or both. If the rental amount came from both sources, you can still refund the entire amount, but note that the amounts refunded will go back to their original sources and the history of the refund will be displayed under a single refund.

Processing Partial Refunds: if the refund amount is less than the total cost (wallet and credit card), the refund amount will go back to the credit card first and any additional refund balance will be allocated to the wallet.

Minimum Wallet Balance

On systems that have the wallet feature enabled, it is possible to set a Minimum Wallet Balance, where the user must have at least this amount in their wallet to be able to start a rental. This provides a guarantee of money available at the end of a rental. From Settings, click Billing, and scroll down to Minimum Wallet Balance.

You can set the minimum wallet balance in 4 different places:

  1. On the Partner as a whole.

  2. On the System as a whole.

  3. On a rental rate.

  4. On a membership.

Minimum wallet balances set lower down the list take priority - so if your System amount is $20, but a particular membership has an amount of $10, users with that membership will be subject to a $10 minimum wallet balance.

If the amount is left blank in any of these places, then rentals will use the amount set above in the list. If no amount is set at all, then no minimum wallet balance will be required.

Minimum Wallet Balance and Credit Card Holds

It is possible to set both a Minimum Wallet Balance and a Credit Card Hold.

  • When a user attempts to make a rental, the system first checks if they meet the minimum wallet balance. If they do, the credit card hold rules will not be applied.

  • If the user does not meet the minimum wallet balance, the credit card hold rules will be applied.

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