The Scooters section can be found by clicking on Hardware on the left side of your dashboard. This section displays each individual scooter in your system by its assigned scooter number. You can see the status of the scooter as well as the location, battery percentage, remote option to lock, unlock or ring the scooter.

Here are the different statuses of the Scooters:

  • Active - The Hardware is available for rent.

  • Maintenance - The Hardware is currently in repair by a mechanic.

  • Retired - The Hardware is no longer available.

  • Stored - The Hardware is not currently in use and is kept in storage. It is not available for rent.

  • Missing - The hardware is not in its designated location and cannot be accounted for. It is temporarily unavailable.

  • Lost - The hardware is permanently unaccounted for and is considered lost. It is no longer available for use.

  • Rebalancing - The hardware is being relocated to ensure a balanced distribution within the bike station. It is temporarily unavailable during this process

On the upper right-hand side, you also have the option to add new scooters by clicking the + Add button. To learn more about how to add a scooter make sure to visit our Hardware Set Up page.

Each of these lists can be exported into CSV files for your records by clicking the three dots > Export button in the upper right-hand corner of the screen.

Once you select a location, you'll see Scan as the option, which will open your camera to scan a QR code. Once your QR code is successfully read and your rental is confirmed, the rental will begin.

Bluetooth must be turned on in the user's smartphone for a rental to begin.

To learn more on how to unlock scooters remotely, you can visit this page here.

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