Movatic Docs
  • Intro
  • Movatic Global Reach
  • Getting Started
    • New Customer Setup Options
      • Purchase Your Fleet
    • Admin User Setup
      • Admin Permission
    • System Access
    • Terms of Service
    • Personalized Branding
    • Mode of Payment for System Administrators
  • Admin Site
    • Systems
      • Creating New Systems
      • Testing a New System
        • How to Start a Test Rental on a Demo System
      • Understanding Demo Mode
    • Dashboard
    • Users
      • Add Users
      • User Details
      • Banning a User
      • User Memberships
      • Payment Information
      • Additional User Charges
      • RFID Cards
      • User Rentals
        • Start a rental for a user
      • User Transactions
      • Adding User to a Paid Membership
    • Rentals
      • Rental Details
      • Transaction Details and Credit Card Hold
      • Refunds
      • Support Tickets
      • Unlock Logs
      • Event Logs
      • Tutorial Screens
      • End Rental for a User
      • Export rentals trip path data
      • Active Rentals
    • Hardware
      • How to change the location of a hardware unit?
      • Buy Hardware
      • Add a New Hardware
        • Edit a Hardware
      • Hardware Details
      • Hardware Transfer
      • Add QR Codes
      • Assignments
      • Bike Rooms
      • Kayaks
      • Locks
        • Supported Locks
          • AXA Locks
            • AXA Lock Pin Integration Issues
          • HD Noke Padlock
          • Movatic BLE Controller Board
          • OMNI Ring Lock
            • OMNI Ring Lock Debugging
            • OMNI Ring Lock APP Experience
          • Desi Utopic Lock
        • Bluetooth Locks Setup
      • Bike Lockers
      • Racks
      • Batteries
      • Scooters
        • Details Page
          • Edit a Scooter
        • Supported Scooters
          • Segway Scooter
          • ACTON Scooter
            • OMNI Scooter Debugging
          • OMNI IoT Scooter
            • OMNI IoT Scooter Debugging
        • Scanning
        • Unlocking Scooters Remotely
        • Uploading Scooters in Bulk
        • Scooters Offline: Troubleshooting Protocol
      • SIM Cards
        • Twilio Process for Activating SIM Cards
      • Hardware Debugging
    • Locations
      • Zones
      • Private Locations
    • Support Tickets
      • Reporting a Problem
      • Tickets Tags
      • Customer Support User Experience
      • Support Summary
    • Maintenance
      • Maintenance Tags
      • Filter by location
      • Types of Maintenance Ticket
      • Creating a Maintenance Ticket
      • Hardware Maintenance Support
      • Tickets Tab
    • Memberships
      • Add a membership
      • Add a Membership for a User
      • Archived Memberships
        • Users on Archived Membership
      • Authorization Types
        • Membership Authorization User Experience
      • Approve or Reject Pending Membership Requests
      • Canceling a membership for a User
      • Pricing Options
      • Edit a Membership
      • Required Documents
    • Billing
      • Pending Charges
      • Rates
      • Coupons
      • Transactions
      • Fees
      • Disputes
      • Holds
        • How to Add a Credit Card Hold
      • Wallet
      • Issuing Cards
        • Fund Balance
        • Request a New Card
      • Failed Charge
      • Tax Percentage
    • Settings
      • General
        • Updating Your System's Name
        • System Status
        • System Time Zone
        • Live System to Demo Mode
      • Rentals
        • Grace Period
        • Rental Warning Length
        • Max Open Rentals
        • End Rental Website
      • Operating Hours
      • Open Data
      • Billing
        • Setting up Stripe
        • Updating Stripe Bank Information
          • Updating Bank Account Information
        • Missing Stripe Information
        • Updating Statement Billing Descriptor
        • Charge Review Threshold
      • Branding
        • User Experience Branding
      • Terms of Service
        • Example TOS
      • System Admins
        • How to Update Movatic Password for System Admins
    • About Me
    • Exports
    • Debugging Common Issues
  • Movatic APP
    • Universal Links / QR codes
    • User Account
      • Account Setup
      • Modify Account
      • Delete Account
    • Rentals
      • Start a Rental
        • Hardware Selection Screen
        • Identify Bikeshare Program Details
        • How to Troubleshoot Basic App/Rental Issue
      • End a Rental
        • Report a Problem
        • Error Ending the Rental
      • BLE Rental
      • Keybox Rental
      • Scooters Rentals
      • Rental History
      • Max Open Rentals
      • Scanning a QR code Issues
      • Active Rentals
    • Memberships
      • Add a Membership
      • Cancel a Membership
    • Coupons
    • Payments
      • Adding a Payment Method
    • Report a Problem
  • Branded Apps
    • New Users for Branded Apps
  • FAQ
    • General Questions for System Admins
      • How to Setup and Test New system
      • How to Activate a System
      • Supported Languages
      • Where can I find your terms of service/privacy policy information?
      • What happens with a failed charge?
      • One of my users is requesting for us to delete their information
      • What Languages do you Support on the User App?
      • How to Change the Location of a Hardware Unit?
      • How to Set Tax Percentage for your System
      • What Happens to Users if I Archive a Membership?
      • Where can I Find your Terms of Service/Privacy Policy Information?
      • How to Update the Name of a System?
      • I'm just getting setup on my system, and not quite ready to launch the system yet
      • Why do I Receive an Error when I Scan a QR Code?
    • General Questions for Users
      • How to Troubleshoot Basic App/Rental Issues
      • Unable to Lock or Unlock a Hardware
      • Unable to End a Rental
    • Glossary
Powered by GitBook
On this page
  1. Admin Site
  2. Billing

Holds

PreviousDisputesNextHow to Add a Credit Card Hold

Last updated 1 year ago

Movatic allows you to set an amount to be held (or authorized) on a user's credit card, to act as security for the rental. The amount is not actually charged, but is ringfenced and guaranteed by the user's bank, so the user does not have access to it while it is held. In a sense, it guarantees a minimum amount of money to be available to pay at the end of the rental. A rental cannot start if a hold has been set, but could not be made (e.g. the user did not have enough money in their account).

You can set the hold amount in four different places:

  1. On the Partner as a whole.

  2. On the System as a whole.

  3. On a rental rate.

  4. On a membership.

Hold amounts set lower down the list take priority - so if your System hold amount is $20, but a particular membership has a hold amount of $10, users with that membership will be subject to a $10 hold.

If the hold amount is left blank in any of these places, then rentals will use the amount set above in the list. If no hold amount is set at all, then no hold will be required or made.

For example:

  • You set a hold amount of $20 on a rental rate.

  • You create a membership, but you do not set a hold amount.

  • A user with the membership makes a rental.

  • $20 is reserved on their credit card. This is because the membership hold amount is blank, so the system uses the amount set in the rental rate.

At the end of the rental, one of several things can happen:

  • If the total rental cost is more than the hold, after any membership discounts or wallet credit: We attempt to charge the user's card for the full rental cost.

    1. If this is successful, the hold is cancelled.

    2. If this is not successful, the hold is captured and the customer will owe the remaining amount. In this case, the users account will be put into a delinquent state.

  • If the total rental cost is exactly the same as the hold, after any membership discounts or wallet credit: We capture the full hold amount.

  • If the total rental cost is less than the hold, after any membership discounts or wallet credit: The rental cost will be captured from the hold, and the remainder canceled.

Minimum Wallet Balance and Credit Card Holds

  • When a user attempts to make a rental, the system first checks if they meet the minimum wallet balance. If they do, the credit card hold rules will not be applied.

  • If the user does not meet the minimum wallet balance, the credit card hold rules will be applied.

NOTE: If you set the minimum wallet balance to 0, any user that has at least 0 in their wallet balance does not need a credit card hold.

If you leave the minimum wallet balance blank, this will be saved to "Not set" and the credit card hold rules will be applied.

It is possible to set both a and a Credit Card Hold.

Minimum Wallet Balance