# Payment Information

**Payment Information** is found below the Basic Details section. It displays the last 4 digits of the user's card on file, as well as the card type used.

A user may become delinquent if a charge fails on their account. User with delinquent status will be unable to start new rentals until the previous charge is paid. Their status will go back to normal if a charge is retried by the system and it succeeds. 

{% hint style="info" %}
If the user adds a new card, the system will retry any failed charges with the new card. If the charges are successful on the new card, their status will also go back to normal.
{% endhint %}

<figure><img src="/files/t8Wcw7aSiBP28s5VQ7Jh" alt=""><figcaption><p>Sample payment information</p></figcaption></figure>

### Charge Card

Other than the rental charges, an operator may need to apply additional charges to a user due to unforeseen causes, such as broken or unreturned hardware.

To manually charge a user, access the user's details page, under the **Payment Information** section. If the user has a card associated with their account, you will find the **Charge Card** button.

<figure><img src="/files/KajpSesmH0kJJwbYfQjD" alt=""><figcaption></figcaption></figure>

### Add Credit Card

Admins have the ability to add a credit card for a user on their dashboard if billing is enabled. To do this, you will need to go to **Users** > Select a user > Below the Basic Details you will see the **Payment Information** and click **Add Card**.<br>

<figure><img src="/files/nTRUKek9MhHRJuI4XpbA" alt=""><figcaption></figcaption></figure>

Once you click on the button, a pop-up window will appear and you can enter the user's card number, month, year and CVC.<br>

<figure><img src="/files/peK6J74IopoFFkWpnr1K" alt=""><figcaption></figcaption></figure>

After clicking + **Add,** a green banner will appear indicating the card has been successfully added and you will see the card details under the **Payment Information**.

<figure><img src="/files/VJbtQiHObTDbrtgdybFK" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
When a card has been added from the Admin site, the user's Payment information will be updated from the app.
{% endhint %}

<figure><img src="/files/RcEC6xmt75nNCxoGyrR3" alt=""><figcaption></figcaption></figure>


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