Payment Information

Payment Information is found below the Basic Details section. It displays the last 4 digits of the user's card on file, as well as the card type used.

A user may become delinquent if a charge fails on their account. User with delinquent status will be unable to start new rentals until the previous charge is paid. Their status will go back to normal if a charge is retried by the system and it succeeds.

Charge Card

Other than the rental charges, an operator may need to apply additional charges to a user due to unforeseen causes, such as broken or unreturned hardware.

To manually charge a user, access the user's details page, under the Payment Information section. If the user has a card associated with their account, you will find the Charge Card button.

Add Credit Card

Admins have the ability to add a credit card for a user on their dashboard if billing is enabled. To do this, you will need to go to Users > Select a user > Below the Basic Details you will see the Payment Information and click Add Card.

Once you click on the button, a pop-up window will appear and you can enter the user's card number, month, year and CVC.

After clicking + Add, a green banner will appear indicating the card has been successfully added and you will see the card details under the Payment Information.