Payment Information

Payment Information is found below the Basic Details section. It displays the last 4 digits of the user's card on file, as well as the card type used.

A user may become delinquent if a charge fails on their account. User with delinquent status will be unable to start new rentals until the previous charge is paid. Their status will go back to normal if a charge is retried by the system and it succeeds.

If the user adds a new card, the system will retry any failed charges with the new card. If the charges are successful on the new card, their status will also go back to normal.

Sample payment information

Charge Card

Other than the rental charges, an operator may need to apply additional charges to a user due to unforeseen causes, such as broken or unreturned hardware.

To manually charge a user, access the user's details page, under the Payment Information section. If the user has a card associated with their account, you will find the Charge Card button.

Add Credit Card

Admins have the ability to add a credit card for a user on their dashboard if billing is enabled. To do this, you will need to go to Users > Select a user > Below the Basic Details you will see the Payment Information and click Add Card.

Once you click on the button, a pop-up window will appear and you can enter the user's card number, month, year and CVC.

After clicking + Add, a green banner will appear indicating the card has been successfully added and you will see the card details under the Payment Information.

When a card has been added from the Admin site, the user's Payment information will be updated from the app.