How to Troubleshoot Basic App/Rental Issues

You might encounter some rental issue or app issue from time to time. Here are some basic troubleshooting tips that you can do if you have any issues:

  1. Check your internet connection. The app and the lock usually connect through an internet connection. You need to make sure that your internet connection/mobile data is turned on if you are trying to start a rental, unlock/lock a hardware or end a rental.

  2. Try to close the app completely and relaunch it. Try again the process you are doing. If it doesn't work try step 3.

  3. Lastly, try to uninstall the app and reinstall it or try to update the app to its latest version.

  4. If the issue still persists you can reach out through our support team so they can assist you. Please provide the following information: Hardware Number (Bike #, Locker# or Kayak #), Issue, and Rental Duration.

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