# How to Troubleshoot Basic App/Rental Issues You might encounter some rental issue or app issue from time to time. Here are some basic troubleshooting tips that you can do if you have any issues: 1. Check your internet connection. The app and the lock usually connect through an internet connection. You need to make sure that your internet connection/mobile data is turned on if you are trying to start a rental, unlock/lock a hardware or end a rental. 2. Try to close the app completely and relaunch it. Try again the process you are doing. If it doesn't work try step 3. 3. Lastly, try to uninstall the app and reinstall it or try to update the app to its latest version. 4. If the issue still persists you can reach out through our support team so they can assist you. Please provide the following information: \ Hardware Number (Bike #, Locker# or Kayak #), Issue, and Rental Duration. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://documentation.movatic.co/faq/general-questions-for-users/how-to-troubleshoot-basic-app-rental-issues.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.