# Additional User Charges

Outside of the context of a rental charge, an operator might need to do an additional charge to a user due to unexpected reasons, such as if the hardware was damaged or not returned. To do this you can access the [User Details](/admin-site/users/user-details.md) page, look for the "Payment Information" section and if the user has a card associated with their account you will find at the top right of the section a button called "Charge Card". <br>

<figure><img src="/files/tZok79C0A20Zsb0avd0Q" alt=""><figcaption></figcaption></figure>

After clicking the button, you'll see a form to input the amount, charge description, and the recipient of the payment. If the user has had a rental in the past 30 days, the charge could be pre-approved if the amount is below the threshold configured for the system; otherwise, it would require Movatic approval. Once approved, the charge will be applied to the user's card.&#x20;

{% hint style="info" %}
Make sure that the description clearly states the reason why the user is getting charged.
{% endhint %}

<figure><img src="/files/78haaNNW8BcofKYMTVCH" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Each approved charge is subject to a $5 processing fee. This type of charge is supposed to be reserved for exceptional circumstances, not for regular operations.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.movatic.co/admin-site/users/additional-user-charges.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.