# Additional User Charges

Outside of the context of a rental charge, an operator might need to do an additional charge to a user due to unexpected reasons, such as if the hardware was damaged or not returned. To do this you can access the [User Details](https://documentation.movatic.co/admin-site/users/user-details) page, look for the "Payment Information" section and if the user has a card associated with their account you will find at the top right of the section a button called "Charge Card". <br>

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2FHNcjnfumwDHcbyqE2uwl%2Fimage.png?alt=media&#x26;token=75d1841d-27e0-4401-8ac7-4c435e1e2f59" alt=""><figcaption></figcaption></figure>

After clicking the button, you'll see a form to input the amount, charge description, and the recipient of the payment. If the user has had a rental in the past 30 days, the charge could be pre-approved if the amount is below the threshold configured for the system; otherwise, it would require Movatic approval. Once approved, the charge will be applied to the user's card.&#x20;

{% hint style="info" %}
Make sure that the description clearly states the reason why the user is getting charged.
{% endhint %}

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2FfROJqShYiXGBzDjJgxaK%2FCleanShot%202024-05-08%20at%2011.14.05.png?alt=media&#x26;token=206c2be2-1c69-47a9-9c0a-1b6fdd7616e0" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Each approved charge is subject to a $5 processing fee. This type of charge is supposed to be reserved for exceptional circumstances, not for regular operations.
{% endhint %}