# Canceling a membership for a User

The dashboard offers the ability to cancel a membership on behalf of a user.&#x20;

1. To do this, you'll need to go to Users and search for their name/phone number. Under [User Memberships](https://documentation.movatic.co/admin-site/users/user-memberships), you'll see a list of any memberships the user is a part of.

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2FGlUt7GeVcLQkcpc4O0bS%2Fimage.png?alt=media&#x26;token=692dffd7-6df6-4521-ad08-bc28b3c2e69f" alt=""><figcaption></figcaption></figure>

2. Click on the row with the Membership you'd like to **Cancel** and it will bring up the following screen. Select "**Cancel**" button in upper right.

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2F6LPsNmu9vdI9ERHVbM9W%2Fimage.png?alt=media&#x26;token=7b0acbca-a382-4028-9c10-66b951bcad92" alt=""><figcaption></figcaption></figure>

3. Fill in the reason and click **Submit**. The screen will transition to the Membership Details and show the information you input.

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2FfLBb9lhwnRJwuPr1KLZ1%2Fimage.png?alt=media&#x26;token=5eabb1bf-1f3a-4514-8dd3-f55a197315ef" alt=""><figcaption></figcaption></figure>

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2FSKdBnxci5GZGTkQPKa2c%2Fimage.png?alt=media&#x26;token=c830a925-300f-44b3-9ab4-e21a86b09860" alt=""><figcaption></figcaption></figure>

5. To check if the Membership has been cancelled you can click on the user's information and you'll see the Users Memberships section is updated.

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2F0C2dF9If4g4Ot1gvl9EI%2Fimage.png?alt=media&#x26;token=eb546d30-b81a-42ef-aa8d-a116dfdac07a" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If a user's membership is inactive, you may not have the option to Cancel their membership on the Admin site. Please reach out to <support@movatic.co>.
{% endhint %}

<br>

### User Interaction

Once a membership is cancelled. The user would be able to see when the membership was canceled on their app.&#x20;

<figure><img src="https://3693766063-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FxId4PbGGTlBib03KztrO%2Fuploads%2Fo5KUqBwyRqDtLOy7dov8%2Fimage.png?alt=media&#x26;token=253fb121-c8ff-495d-b328-84c85e4d1a1c" alt=""><figcaption></figcaption></figure>
