Canceling a membership for a User

The dashboard offers the ability to cancel a membership on behalf of a user.

  1. To do this, you'll need to go to Users and search for their name/phone number. Under User Memberships, you'll see a list of any memberships the user is a part of.

  1. Click on the row with the Membership you'd like to Cancel and it will bring up the following screen. Select "Cancel" button in upper right.

  1. Fill in the reason and click Submit. The screen will transition to the Membership Details and show the information you input.

  1. To check if the Membership has been cancelled you can click on the user's information and you'll see the Users Memberships section is updated.

If a user's membership is inactive, you may not have the option to Cancel their membership on the Admin site. Please reach out to

User Interaction

Once a membership is cancelled. The user would be able to see when the membership was canceled on their app.

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