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Creating a Maintenance Ticket
There are two ways to manually create a maintenance ticket.
- Escalate it from a customer support ticket.
- This is useful if a customer has sent a message reporting a hardware problem.
- Create it from the Maintenance view.

Example of Maintenance Tickets

Example of opening a ticket in Customer Support

- 1.Navigate to the Customer Support view using the left navigation.
- 2.When you click on it, it should show a list of open tickets.
- 3.Clicking on an open ticket will show the details for that ticket.
- 4.In the top right, you can click on 'Create Ticket' to add a new maintenance ticket based on the support request.
- 5.The maintenance ticket creation view will prefill with the original report number and relevant hardware number.
- 6.You can then add in:
- 1.Description of the problem (required)
- 2.Maintenance type from a dropdown
- 3.Due date
- 4.Priority from a dropdown
- 5.Assignee
- 6.Any notes
- 7.When you save the ticket, it will be automatically linked to the hardware and the customer support ticket.

- 1.Navigate to the Maintenance view using the left navigation.
- 2.You can see a list of open tickets. Click Add to create a new one.
- 3.A blank form for a ticket will open. You can add in:
- 1.Description of the problem (required)
- 2.Maintenance type from a dropdown
- 3.Hardware from a dropdown (required)
- 4.Due date
- 5.Priority from a dropdown
- 6.Assignee
- 7.Any notes
- 4.When you save the ticket, it will be automatically linked to the hardware.
Last modified 1yr ago