Maintenance

The Maintenance section displays all the tickets that need to be serviced. These can be categorized by due date or priority (1 being the Lowest, 3 being Normal, and 5 being the highest priority). These tickets are handled by the admin users within your system. Within this tab are the Tickets, Logs, and Tags options.

This section also shows scheduled maintenance/bi-weekly checks meant for dedicated mechanics of the system.

A ticket can be automatically generated by your partner's maintenance program or user action, escalated from a user's reported issue through the app, or manually created in the Maintenance tab. Tickets can be assigned to an admin and given a due date.

Each of these lists can be exported into CSV files, should you prefer to keep a record, by clicking the Export button in the upper right-hand corner of the screen.

You can click on any individual ticket to view additional settings. You can also check the maintenance type, priority level, lock and rental ID, and any detailed additional notes for each ticket.

Closing a ticket will move it over to the Logs tab. You'll include the amount of time it took to complete the task, with the option to add any detailed notes for reference (e.g. general maintenance). When you're finished, click the save button.

Editing a ticket will allow you to modify the due date, the priority, and the person responsible for it. When you're finished, click the save button.

Maintenance Tickets (Hardware)

The Maintenance Tickets section in Hardware Details (Hardware>Bike Number>Maintenance Ticket) provides details about the maintenance tickets generated for a particular hardware. Here, you'll find information such as the due date, status, and description of each assigned ticket.

To create a new maintenance ticket, simply click the +Add button located in the upper right corner. Additionally, you can export information about all maintenance tickets associated with this specific hardware by clicking the Export button beside the +Add button.

Maintenance Logs

The Logs section keeps a record of all completed tasks. A maintenance log can be created without a ticket ever being created if maintenance is done preemptively. An admin can make notes in the log and include how much time was taken to solve the issue.

When you click on a specific ticket, it will display the maintenance type, the date it was completed, the priority of the issue, the time taken to resolve the issue, name of mechanic who completed the log, bike number and location of hardware.

Creating Maintenance Log from Hardware

Follow these steps to generate a maintenance log directly from a hardware device. First, access the hardware's details by navigating to the corresponding section. Once you have opened the details page of the hardware, locate and select the "Maintenance Log" tab. This action will enable you to proceed with logging the necessary maintenance information for the respective hardware entry.

Upon accessing the Maintenance Log tab, proceed by clicking on the "Add" button. This action will initiate the process of adding a new entry to the maintenance log for the specific hardware device.

When you access the Add Maintenance Log section, you'll notice that the hardware is already selected by default. All you need to do is provide the specific maintenance information for the performed tasks. Simply fill in the required fields with accurate and detailed data, ensuring to include all relevant information.