The Disputes tab can be found under your Billing section beside the Transactions tab. A dispute occurs when a cardholder questions your payment with their card issuer.

Disputes display any potential customer issues that may need to be reviewed and taken care of. You'll see an amount disputed, a status of the inquiry, and a unique charge and dispute ID for each item.

A status can either be the following:

  • Lost - Customer wins the dispute; funds are not recoverable.

  • Won - Merchant wins the dispute; funds are retained.

  • Needs Response - Counter Dispute: Additional information needed from the merchant, dispute pending.

  • Fraudulent - Dispute involves unauthorized or fraudulent activity.

  • Under Review - Dispute is being investigated by the bank; results are pending.

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