# Disputes

The **Disputes** tab can be found under your Billing section beside the Transactions tab. A dispute occurs when a cardholder questions your payment with their card issuer.

<figure><img src="/files/d9iUShu0FyhXS58MOC9M" alt=""><figcaption></figcaption></figure>

**Disputes** display any potential customer issues that may need to be reviewed and taken care of. You'll see an amount disputed, a status of the inquiry, and a unique charge and dispute ID for each item.&#x20;

A status can either be the following:

* Lost - Customer wins the dispute; funds are not recoverable.
* Won - Merchant wins the dispute; funds are retained.
* Needs Response - Counter Dispute: Additional information needed from the merchant, dispute pending.
* Fraudulent - Dispute involves unauthorized or fraudulent activity.
* Under Review - Dispute is being investigated by the bank; results are pending.


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