The Disputes tab can be found under your Billing section beside the Transactions tab. A dispute occurs when a cardholder questions your payment with their card issuer.
Disputes display any potential customer issues that may need to be reviewed and taken care of. You'll see an amount disputed, a status of the inquiry, and a unique charge and dispute ID for each item.
A status can either be the following:
- Needs Response
Clicking an individual item expands the details and gives you the user information and dispute details. Selecting the "Contact User" button will give you the option to contact the user directly via email to reach out to us to follow up.