> For the complete documentation index, see [llms.txt](https://documentation.movatic.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.movatic.co/admin-site/billing/disputes.md).

# Disputes

The **Disputes** tab can be found under your Billing section beside the Transactions tab. A dispute occurs when a cardholder questions your payment with their card issuer.

<figure><img src="/files/d9iUShu0FyhXS58MOC9M" alt=""><figcaption></figcaption></figure>

**Disputes** display any potential customer issues that may need to be reviewed and taken care of. You'll see an amount disputed, a status of the inquiry, and a unique charge and dispute ID for each item.&#x20;

A status can either be the following:

* Lost - Customer wins the dispute; funds are not recoverable.
* Won - Merchant wins the dispute; funds are retained.
* Needs Response - Counter Dispute: Additional information needed from the merchant, dispute pending.
* Fraudulent - Dispute involves unauthorized or fraudulent activity.
* Under Review - Dispute is being investigated by the bank; results are pending.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://documentation.movatic.co/admin-site/billing/disputes.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.