# One of my users is requesting for us to delete their information From within the app, users have the capability to initiate a request for the deletion of their account. This feature empowers users with control over their data and account status. By requesting an account deletion, users can streamline their digital presence and exercise their right to privacy. The process typically involves a few steps to verify the request and ensure the security of the user's information. This functionality aligns with our commitment to offering users a seamless and user-centric experience, giving them the freedom to manage their accounts in a convenient manner directly through the app. You may refer to this [Documentation](https://documentation.movatic.co/movatic-app/user-account/delete-account) for User Account Deletion. \ If a user requests to remove their **payment information** on file, the first thing to check would be the user’s Rental history. The rule is to wait 30 days after the last rental to allow the system to make any damage charges if identified. After that period you can reach out to the Customer Service team to request the User’s payment information to be deleted at .\ ![](/files/tcZfipLcxEAKBOTWEji1) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://documentation.movatic.co/faq/general/one-of-my-users-is-requesting-for-us-to-delete-their-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.