Grace Period
Grace Period is a situation where rentals that end within this time period will not be charged. This can be found on Settings > Rentals > Grace Period.
You can set from a minimum of 1 minute to a maximum of 5 minutes.
One example is when a user starts a rental at 8:00am and sees that the bike was damaged, the user then ends the rental at 8:03am, hence the user will not be charged for that time.
When a User ends their rental within the grace period, they will be asked on the app what was the reason why they canceled as shown below:
Clicking on the "Other" option will prompt the user to describe their issue and the report will be submitted to Support Tickets.
Failed to unlock will create a maintenance ticket on the Admin dashboard reporting that the user said it could not be unlocked.
Hardware damaged will create a maintenance ticket with "damage to unit". With the latest app release (21.6), this will now also allow you to select what is damaged for new hardware.
Mistakenly rented and Ended properly will end the rental as normal.
Clicking on the "Other" option will prompt the user to describe their issue and the report will be submitted to Support Tickets.
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