# Grace Period
**Grace Period** is a situation where rentals that end **within** this time period **will not be charged**. This can be found on **Settings** > **Rentals** > **Grace Period**.
You can set from a minimum of 1 minute to a maximum of 5 minutes.
One example is when a user starts a rental at 8:00am and sees that the bike was damaged, the user then ends the rental at 8:03am, hence the user will not be charged for that time.
When a User ends their rental within the grace period, they will be asked on the app what was the reason why they canceled as shown below:
{% hint style="info" %}
Clicking on the "**Other**" option will prompt the user to describe their issue and the report will be submitted to **Support Tickets**.
{% endhint %}
Failed to unlock will create a maintenance ticket on the Admin dashboard reporting that the user said it could not be unlocked.
Hardware damaged will create a maintenance ticket with "damage to unit". With the latest app release (21.6), this will now also allow you to select what is damaged for new hardware.
Mistakenly rented and Ended properly will end the rental as normal.
Clicking on the "**Other**" option will prompt the user to describe their issue and the report will be submitted to **Support Tickets**.
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://documentation.movatic.co/admin-site/settings/rentals/grace-period.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.