> For the complete documentation index, see [llms.txt](https://documentation.movatic.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.movatic.co/admin-site/customer-support/user-reports-issue.md).

# Reporting a Problem

Here's how you can locate the reported problems of specific users: Navigate to the [User Details](/admin-site/users/user-details.md) section. Look for **Reported Problems** under the **User Memberships** section. This will show you a list of issues reported by a particular user, if any.

<figure><img src="/files/Ns9xPyOCBh2M84ezDT8M" alt=""><figcaption><p>Reported Problems Section</p></figcaption></figure>

These are the steps on how a user can report a problem via the app:

1. Open the app and click on the 3 lines on the upper left side of the screen. Select **Report Problem > Choose a system** where you want to report an issue with.

Below you will see an example of how a user will see this on the app.&#x20;

Note: The systems on the right will only show the list of the systems that the user has interacted with --- this is not the full list of Movatic systems.

![](/files/-MaeB4TLDoW8rYB6uG-f)

2\. This will redirect them to a page where it will prompt the user to describe the problem in detail inside the text box provided.

![](/files/-MaeBtH1UGIPs_vWFx2J)

3\. Once they click **Submit**, the ticket will be sent to the [**Support Tickets**](https://documentation.movatic.co/admin-site/customer-support) page on admin.

<figure><img src="/files/3xB5JlyqQSizVPC9tH9u" alt=""><figcaption><p>Support Tickets on Admin view</p></figcaption></figure>

<figure><img src="/files/stSDUdzyi4YizQUhpyDm" alt=""><figcaption><p>Sample Support Ticket</p></figcaption></figure>

## Other ways to Report a Problem

Alternatively, a user can also report a problem on **Rental History** or under the **Station Information.**

In **Rental History >** Select the specific rental they have encountered an issue with and click on **Report Problem** below.&#x20;

<figure><img src="/files/2KRCIG3qb8N17hS609G3" alt=""><figcaption></figcaption></figure>

In **Station Information:** on the map, click the station's pin > click **Report Problem.**

![](/files/-MaeJqg_GhnoibhEjbEE)


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