# Reporting a Problem

Here's how you can locate the reported problems of specific users: Navigate to the [User Details](/admin-site/users/user-details.md) section. Look for **Reported Problems** under the **User Memberships** section. This will show you a list of issues reported by a particular user, if any.

<figure><img src="/files/Ns9xPyOCBh2M84ezDT8M" alt=""><figcaption><p>Reported Problems Section</p></figcaption></figure>

These are the steps on how a user can report a problem via the app:

1. Open the app and click on the 3 lines on the upper left side of the screen. Select **Report Problem > Choose a system** where you want to report an issue with.

Below you will see an example of how a user will see this on the app.&#x20;

Note: The systems on the right will only show the list of the systems that the user has interacted with --- this is not the full list of Movatic systems.

![](/files/-MaeB4TLDoW8rYB6uG-f)

2\. This will redirect them to a page where it will prompt the user to describe the problem in detail inside the text box provided.

![](/files/-MaeBtH1UGIPs_vWFx2J)

3\. Once they click **Submit**, the ticket will be sent to the [**Support Tickets**](https://documentation.movatic.co/admin-site/customer-support) page on admin.

<figure><img src="/files/3xB5JlyqQSizVPC9tH9u" alt=""><figcaption><p>Support Tickets on Admin view</p></figcaption></figure>

<figure><img src="/files/stSDUdzyi4YizQUhpyDm" alt=""><figcaption><p>Sample Support Ticket</p></figcaption></figure>

## Other ways to Report a Problem

Alternatively, a user can also report a problem on **Rental History** or under the **Station Information.**

In **Rental History >** Select the specific rental they have encountered an issue with and click on **Report Problem** below.&#x20;

<figure><img src="/files/2KRCIG3qb8N17hS609G3" alt=""><figcaption></figcaption></figure>

In **Station Information:** on the map, click the station's pin > click **Report Problem.**

![](/files/-MaeJqg_GhnoibhEjbEE)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.movatic.co/admin-site/customer-support/user-reports-issue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.