Reporting a Problem

This page tells you how a user reports a problem using the Movatic app

Here's how you can locate the reported problems of specific users: Navigate to the User Details section. Look for Reported Problems under the User Memberships section. This will show you a list of issues reported by a particular user, if any.

Reported Problems Section

These are the steps on how a user can report a problem via the app:

1. Open the app and click on the 3 lines on the upper left side of the screen. Select Report Problem > Choose a system where you want to report an issue with.

Below you will see an example of how a user will see this on the app.

Note: The systems on the right will only show the list of the systems that the user has interacted with --- this is not the full list of Movatic systems.

2. This will redirect them to a page where it will prompt the user to describe the problem in detail inside the text box provided.

3. Once they click Submit, the ticket will be sent to the Support Tickets page on admin.

Support Tickets on Admin view

Sample Support Ticket

Other ways to Report a Problem

Alternatively, a user can also report a problem on Rental History or under the Station Information.

In Rental History > Select the specific rental they have encountered an issue with and click on Report Problem below.

In Station Information: on the map, click the station's pin > click Report Problem.