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Reporting a Problem

This page tells you how a user reports a problem using the Movatic app
These are the steps on how a user can report a problem via the app:
  1. 1.
    Open the app and click on the 3 lines on the upper left side of the screen. Select Report Problem > Choose a system you want to report an issue.
Below you will see an example of how a user will see this on the app.
Note: The systems on the right will only show the list of the systems the user has interacted with --- this is not the full list of Movatic systems.
2. This will redirect them to a page where it will prompt the user to describe the problem in detail inside the text box provided.
3. Once they click Submit, the ticket will be sent to the Customer Support page on admin.

Other ways to Report a Problem

Alternatively, a user can also report a problem on Rental History or under the Station Information.
In Rental History > Select the specific rental they have encountered an issue with and click on Report Problem below.
In Station Information, on the map click the pin of the station > click Report Problem.