> For the complete documentation index, see [llms.txt](https://documentation.movatic.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.movatic.co/admin-site/rentals/refunds.md).

# Refunds

To initiate any refunds associated with a transaction, select the **Issue Refund** button on the upper right-hand side of the section. Refund can be processed from the Transactions tab and Transaction Details.

<figure><img src="/files/PIFJZqkIMLyKQJWD71PQ" alt=""><figcaption><p>Transactions Tab</p></figcaption></figure>

Your refund amount can be a full refund or partial refund, depending on the reasoning. After a refund amount is entered, a refund reason will need to be added. When you're finished, click the submit button.<br>

<figure><img src="/files/1zoYe5EZTr6S2Fi5qena" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
"Refund Reason" will be visible to the user.
{% endhint %}

<figure><img src="/files/YEGrgCDam6MqW3PYzhUE" alt=""><figcaption></figcaption></figure>

After a refund is issued, an email will be sent to the user showing the following with the system name after "Message from" and the message is the Refund Reason. The transaction details will be below.<br>

<figure><img src="/files/sZB2VNBvrDVfiEp2irwL" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Note: The image will appear depending on the branded app you are using.
{% endhint %}


---

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