To initiate any refunds associated with a transaction, select the Issue Refund button on the upper right-hand side of the section. Refund can be processed from the Transactions tab and Transaction Details.

Your refund amount can be a full refund or partial refund, depending on the reasoning. After a refund amount is entered, a refund reason will need to be added. When you're finished, click the submit button.

"Refund Reason" will be visible to the user.

After a refund is issued, an email will be sent to the user showing the following with the system name after "Message from" and the message is the Refund Reason. The transaction details will be below.

Note: The image will appear depending on the branded app you are using.

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