# Report a Problem

## General problem

To report a problem with the app or that is not related to a previous or active rental, users should go to the main menu and select the "Report Problem" option.

If the user is associated to more than one system it would be presented with a list of systems to select the one in which the problem will be reported, after that the user will be presented with a form where the issue can be explained and submitted. If the system has customer support phone number enabled it will be provided when filling out the form. 

<figure><img src="/files/K0rqipKLDgxYv4esb3MW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/HbSlezMIhRMVzHQVjHTd" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
For information about how to report a problem for a specific rental, visit [this](/movatic-app/rentals/end-a-rental/report-a-problem.md) documentation. &#x20;
{% endhint %}


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