# General Questions for Users

## How can I rent a hardware?

You can rent a hardware by downloading our app first. You can use this link //qr.movatic.co/ or scan the QR code below. Once you have the app, kindly setup your account and put in your payment information. Once the account is all setup you can go to our designation location scan the QR code and enjoy! 

<figure><img src="/files/rgn9fLOsdh9TNCkLqLJl" alt=""><figcaption><p>Download Movatiic App</p></figcaption></figure>

## How much is the rental cost?

The rental fee may vary depending on your location. If you want to know how much it costs in your area, you can download the Movatic app and sign up to know the programs in your location.

## Where can I rent a hardware?

Download the Movatic app and sign up to know which mobility share programs are available near your location.

## How can I report an issue?

To report a problem, you can do so through the Movatic app in our [Report Problem](https://documentation.movatic.co/movatic-app/report-a-problem) section. Provide as much information about the issue you've encountered.

## Can I rent more than one hardware?

The availability of simultaneous rentals is determined by the mobility share program in your area. We advise to reach out to your local operator before starting a rental.

## How can I request for a refund?

To request for a refund, you can do so through the Movatic app. You can send us a request by sending a support ticket through the [Report a Problem](https://documentation.movatic.co/movatic-app/rentals/end-a-rental/report-a-problem) option on a specific rental. Provide as much information about why you are requesting a refund. Approval for refund is subject for review.

## Do you accept reservations for rental?

Accepting reservations is based on your local operator's discretion. We suggest to reach out to your local operator before starting a rental. Note that for mobility share programs that do not accept reservations, once you start the rental it will start to charge you on the app.

## How to return the hardware?

To return a hardware, you need to return to our designated location. Place the hardware inside the locker or the rack. Once returned, you need to ensure you will properly lock them. Once locked, please end the rental on the app.

## Invalid QR Code

If you encounter an error message saying, "Invalid QR Code" please try to wipe the code and scan again. If you are still getting the same error message, please try to scan the QR code from another hardware.


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