Rentals

Rentals can be accessed on the left side of your dashboard or by clicking the Active or Total rentals button which can also be seen at a glance from the Dashboard section.
Main Dashboard
Example of Rentals Page
With the Search Bar, you can filter your results by typing in the specific information you're looking for, along with the Filter Dates option above it, which will narrow down your specified time range.
With the Rental Status dropdown menu, you are able to narrow down the list and show either the Active or Completed rentals.
Example of Filtering Rentals
  • Active Rentals will show you which users are using hardware in real-time
  • Completed Rentals will show you a history of each user and their previous activity, from the specific piece of hardware they rented, to the start location/time and end location/time.
All rentals can be exported into CSV files for your records by clicking the Export button in the upper right-hand corner of the screen. As of August 2021, there is a new column called start_time_local and end_time_local which is in the system's timezone.

Rental Details

Clicking on any hardware on the list, will redirect you to the rental details page. When you view the Rental details screen, you'll see:
  • A map of where the rental took place
    • For systems that support tracking, you'll get a view of where the user has taken the hardware, represented by the line on the map)
  • Hardware number
  • Start and endpoint of rental
  • Duration of the rental (start and end timestamps)
  • User rating of that particular rental between 1 and 5 stars
Example of Rental Details
You have the option to manually end a rental if necessary by clicking the End Rental button above the map. See more about that on the End a rental page.

Transaction Information, Payments, and Customer Support

When you open a specific rental, this will allow you to see the Transaction Information, Payments, and Customer Support under Rental Details.
Example of Transaction and Payment Information
Example of Customer Support Information
  • Transaction information includes the rental duration, rate, type of membership, and the total amount charged for the user's rental.
  • Payment information includes the hold ID, hold amount, captured amount, description, status, and any credit card details.
  • Customer support includes the name of the user, when the ticket was submitted, and a brief description of the issue. This is clickable and takes you to the customer support ticket.

Refunds

To initiate any refunds associated with a transaction, select the Issue Refund button on the upper right-hand side of the section.
Your refund amount can be a full refund or partial refund, depending on the reasoning. After a refund amount is entered, a refund reason will need to be added. When you're finished, click the submit button.
"Refund Reason" will be visible to the user.
After a refund is issued, an email will be sent to the user showing the following with the system name after "Message from" and the message is the Refund Reason. The transaction details will be below.
Sample refund email.
Note: The image will appear depending on the branded app you are using.