> For the complete documentation index, see [llms.txt](https://documentation.movatic.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://documentation.movatic.co/admin-site/billing/disputes.md).
# Disputes
The **Disputes** tab can be found under your Billing section beside the Transactions tab. A dispute occurs when a cardholder questions your payment with their card issuer.
**Disputes** display any potential customer issues that may need to be reviewed and taken care of. You'll see an amount disputed, a status of the inquiry, and a unique charge and dispute ID for each item.
A status can either be the following:
* Lost - Customer wins the dispute; funds are not recoverable.
* Won - Merchant wins the dispute; funds are retained.
* Needs Response - Counter Dispute: Additional information needed from the merchant, dispute pending.
* Fraudulent - Dispute involves unauthorized or fraudulent activity.
* Under Review - Dispute is being investigated by the bank; results are pending.
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