Inside of the main menu in the app, users may see a wallet option. From here, users can add a credit card or update an existing card on file. In addition, they can add funds to their wallet balance in increments of $5, $10, or $25.

The wallet feature introduces new additional benefits:

  1. RFID (Radio-frequency Identification) functionality which allows system operators to load account balances or subscriptions remotely from the admin site

  2. Gives users the option to pre-load funds, reducing the amount of transaction fees

  3. Promotes future ridership

  4. Additional marketing option for reward system, giveaways, or promos

  5. Simpler use than rental-specific promo codes

  6. Adding ride credits directly from the admin page (once a credit is given to a user, it cannot be removed)

Any users without a wallet balance will continue to be charged with their card on file, like usual.

If users have a wallet balance, that balance will be used as the primary source of payment for any transactions that occur (e.g. membership charges or pay-as-you-go rentals).

In cases where the minimum wallet balance is not set, if the total charge is greater than the wallet balance, the user's credit card on file will be charged for the difference. The split payments between the wallet and credit card will be noted in the transaction list and rental history.

In cases where the minimum wallet balance is set, if the total charge is greater than the wallet balance, the user's credit card on file will be charged the minimum wallet balance. Any remaining amount will be deposited to the users wallet. If the charge is greater than the wallet balance plus the minimum wallet balance, the wallet balance will be debited and the remaining amount is charged to the users credit card.

Adding a Credit

To add a credit to an individual user's account, click the Users tab on the dashboard, then click the individual user that will be receiving the credit. Inside the payment information, click Credit User button.

The wallet balance is displayed at the bottom.

Once Credit User is clicked, a new window will pop up, where you can specify the amount you would like to credit to the user. When you are finished, click submit.

Issuing Refunds

Under the completed rental details, the rental history details will display the payment source as a wallet, credit card, or both. If the rental amount came from both sources, you can still refund the entire amount, but note that the amounts refunded will go back to their original sources and the history of the refund will be displayed under a single refund.

With partial refunds, if the refund amount is less than the total cost (wallet and credit card), the refund amount will go back to the credit card first and any additional refund balance will be allocated to the wallet.

Payment source can show a wallet, credit card, or both.


Minimum Wallet Balance

On systems that have the wallet feature enabled, it is possible to set a Minimum Wallet Balance, where the user must have at least this amount in their wallet to be able to start a rental. This provides something of a guarantee of money available at the end of a rental.

You can set the minimum wallet balance in 4 different places:

  1. On the Partner as a whole.

  2. On the System as a whole.

  3. On a rental rate.

  4. On a membership.

Minimum wallet balances set lower down the list take priority - so if your System amount is $20, but a particular membership has an amount of $10, users with that membership will be subject to a $10 minimum wallet balance.

If the amount is left blank in any of these places, then rentals will use the amount set above in the list. If no amount is set at all, then no minimum wallet balance will be required.

Minimum wallet balances are set as a currency amount

Minimum Wallet Balance and Credit Card Holds

It is possible to set both a Minimum Wallet Balance and a Credit Card Hold.

  • When a user attempts to make a rental, the system first checks if they meet the minimum wallet balance. If they do, the credit card hold rules will not be applied.

  • If the user does not meet the minimum wallet balance, the credit card hold rules will be applied.