General Questions
- 1.If the membership is free, then it will cancel all of the user memberships right away.
- 2.If the membership is a paid membership, they’ll be able to use the membership for the rest of the paid term, but won’t be able to renew afterward.
The outcome will depend on if the membership is a free membership or a paid membership.
Click on your name in the top right corner of the admin screen, and you’ll see a dropdown appear. Select ‘About Me.’
- 1.Select ‘Edit.’
- 2.Modify your name here and click ‘Save’ when you’re finished.
This process must be done by the person who needs the name change.
Refer to our User Agreement and Waiver section for a standard user agreement to review and modify for your system.
From the first screen of the app where you are prompted to enter your phone number, select the drop down to the left of the text input field, where you may select the appropriate country. If for some reason your country is not listed, please reach out to [email protected] and include the name of the country to be added to the drop-down list.
Existing customers who would like to improve the translations of a specific language may also reach out to our support team to coordinate meaningful updates to the translations, helping us ensure a good experience for existing and future customers.
If you’re receiving an error message when attempting to scan a QR code, take a screenshot for our customer support team to view the specific type of error you're receiving and provide additional details, such as the system you're attempting to rent from and the number associated with the unit.
All you need to do is reach out to [email protected] with the incorrect spelling and the correct one, and we'll get it taken care of for you!
If you have a system billing issue and aren't quite sure what is included in a payout, you should first try to resolve using the Billing exports. If you are still left with questions, reach out to [email protected] with what you're running into and we'll assist as we can.
Please reach out to [email protected]
Great question! After the refund/canceled hold, it typically takes 5-7 business days per Stripe and is greatly influenced depending on the user's bank.
Thanks for asking! We are able to support 103 languages. You can see the list full below:
Afrikaans, Albanian, Amharic, Arabic, Armenian, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Bulgarian, Burmese, Catalan; Valencian, Cebuano, Central Khmer, Chichewa; Chewa; Nyanja, Chinese (PRC), Corsican, Croatian, Czech, Danish, Dutch; Flemish, Esperanto, Estonian, Finnish, former Hebrew, French, Gaelic; Scottish Gaelic, Galician, Georgian, German, Greek, Gujarati, Haitian; Haitian Creole, Hausa, Hawaiian, Hebrew, Hindi, Hmong; Mong, Hungarian, Icelandic, Igbo, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Kirghiz; Kyrgyz, Korean, Kurdish, Lao, Latin, Latvian, Lithuanian, Luxembourgish, Letzeburgesch, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Nepali, Norwegian, Panjabi; Punjabi, Persian, Polish, Portuguese, Pushto; Pashto, Romanian; Moldavian; Moldovan, Russian, Samoan, Serbian, Shona, Sindhi, Sinhala; Sinhalese, Slovak, Slovenian, Somali, Sotho - Southern, Spanish, Castilian, Sundanese, Swahili, Swedish, Tagalog, Tajik, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Welsh, Western Frisian, Xhosa, Yiddish, Yoruba, Zulu.
Great question! This needs to be handled by the operator themselves. As an operator, you're able to set the tax percentage for your system and this is broken down in the rental export (tax_rate and tax_amount) where you're able to get all of this information for tax purposes.
When a system is first created, it's usually set on Demo mode. You'll be able to see this when you're in Settings because it will say "This system is a demo system and is not visible without a membership. Please contact your setup partner to activate this system." there. If it says this, you're good! Just email [email protected] before you're ready to launch and disable the demo feature.
If it doesn't say this but you aren't ready to launch yet, reach out to [email protected] with the name of your system and we'll set it up for you.
For user notifications, they receive the following notifications:
We'll be adding more with examples. Stay tuned!
If a charge fails, the user will go into a delinquent state and cannot do a rental until a new payment method is added. When it is added, any failed charges will be retried.
Last modified 19d ago