Reporting a Problem
This page tells you how a user reports a problem using the Movatic app
These are the steps on how a user can report a problem via the app:
- 1.Open the app and click on the 3 lines on the upper left side of the screen. Select Report Problem > Choose a system you want to report an issue.
Below you will see an example of how a user will see this on the app.
Note: The systems on the right will only show the list of the systems the user has interacted with --- this is not the full list of Movatic systems.
2. This will redirect them to a page where it will prompt the user to describe the problem in detail inside the text box provided.
Alternatively, a user can also report a problem on Rental History or under the Station Information.
In Rental History > Select the specific rental they have encountered an issue with and click on Report Problem below.
In Station Information, on the map click the pin of the station > click Report Problem.