Users

The Users section displays the name, phone number, email address, date joined, and membership status of each individual user in your system.

With the search bar, you can filter your results by typing in the specific information you're looking for.

Each individual name can be clicked for additional information, which will show any problems reported by their accounts, any memberships associated with them, the start date, end date, and hardware # associated with their rentals.

Each of these lists can be exported into CSV files for your records by clicking the Export button in the upper right hand corner of the screen.

When you click an individual user's name, it will display the name and number associated with their account, the app version they are using, the phone they're using the app on, and the date that they joined. In the upper right hand side of the screen, you also have the option to ban a user by clicking the Ban button.

User Memberships displays what specific memberships a user is associated with, with the option to manually add memberships for them.

Banning a User

If you choose to ban a user for any reason, your system will be unusable to them. Once they're banned, you'll be given the option to unban them anytime you decide, which will be available in place of the ban button.

Below User Memberships, you will find Payment Information and Reported Problems. Payment Information will display the last 4 digits of a user's card on file and the type of card used. Reported problems will display any customer support issues reported by that specific user.

A user may become delinquent if a charge fails on their account. When a user is delinquent, they will be unable to start new rentals until their previous charge is paid. Their status will go back to normal if a charge is retried by the system and it succeeds.

If the user adds a new card, the system will retry any failed charges with the new card. If the charges are successful on the new card, their status will also go back to normal.

Beside their information tab is a Rentals tab that displays their rental history. With the search bar, you can filter your results by typing in the specific information you're looking for, categorized by the hardware number, the start and end time of the rental, and the charge of the rental. Clicking an individual tab will bring up additional information such as a map of the start and end points, a rating of that specific rental, if a customer support ticket was created as a result of this rental, and any coupon usage associated with the rental.