First Rental

Operator Documentation

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Intro

Quick Start

New Customer Setup Options

Admin User Setup

System Access

Personalized Branding

Location Setup

Hardware Setup

Debugging common issues

First Rental

From the app, there will be a few steps users will encounter with their initial usage. They'll begin by entering a phone number and agreeing to the terms and conditions. From there, an SMS code will be sent to that number for confirmation. After confirmation, the system will ask for an email address.
Quickly sign up with your phone number, email, and name.
Use the dropdown to the left of the input box to change to your phone number's corresponding country code. If your country code isn't shown, please reach out to [email protected].
The screen with the map is the first screen users will see when they open the app after the initial setup. Users have the option to select a piece of hardware by selecting the Nearby option on the bottom left of the screen, which will pull up the nearest available location, by tapping the map pin of the location to pull up additional options, or by selecting the Scan option to scan a QR code. 
When you select a location, you'll see the name of the location, the option to proceed and select your bike, scooter, or other hardware to rent, and rates associated with that location, as well as the number of hardware available at that location. Rates will indicate a free amenity, the fees included with the rental (e.g. $0.40 + $0.15 / 15 mins), or that a membership is required.
While selecting a unit, users will make a selection within the options presented to them either on-screen or manually (individual units are physically numbered).
The rates for any individual location will be underneath the name of the location after it's been selected. 
After accepting the terms of service, users will be shown a recap of the rates and membership before selecting the rent option at the bottom of their screen, where they will begin the rental.
Before a rental begins, the app will search for the hardware being rented and once a connection is made, users will be able to see their active rental status in the menu, where they will also have the option to end the rental when their time is complete.
Bluetooth must be turned on in the user's smartphone for a rental to begin.
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Rentals with zone locations will be shown a map with a parking key where rentals must be returned. Return locations can be reviewed once more in the final step of the process with the rental details, where a coupon can also be applied.
Users may be subjected to a parking fee for parking outside of the given zone parameters. In the screenshot below, the user would incur a $5 fee for ending a rental fee in a restricted area, and a $50 free for ending a rental in a service zone. These fees are charged to the card or balance the user has on file.
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Debugging common issues

Feature Guide

Last modified 1yr ago

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