# Movatic Docs ## Movatic Docs - [Intro](https://documentation.movatic.co/master.md): Introduction to the Movatic admin platform - [Movatic Global Reach](https://documentation.movatic.co/movatic-global-reach.md) - [Getting Started](https://documentation.movatic.co/quick-start.md) - [New Customer Setup Options](https://documentation.movatic.co/quick-start/new-customer-setup-options.md) - [Purchase Your Fleet](https://documentation.movatic.co/quick-start/new-customer-setup-options/purchase-your-fleet.md) - [Admin User Setup](https://documentation.movatic.co/quick-start/admin-user-setup.md) - [Admin Permission](https://documentation.movatic.co/quick-start/admin-user-setup/admin-permission.md): You have an option to set up what a user can manage on your account. - [System Access](https://documentation.movatic.co/quick-start/public-vs-private-system.md) - [Terms of Service](https://documentation.movatic.co/quick-start/terms-of-service.md) - [Personalized Branding](https://documentation.movatic.co/quick-start/personalized-branding.md) - [Mode of Payment for System Administrators](https://documentation.movatic.co/quick-start/mode-of-payment-for-system-administrators.md) - [Admin Site](https://documentation.movatic.co/admin-site.md) - [Systems](https://documentation.movatic.co/admin-site/systems.md) - [Creating New Systems](https://documentation.movatic.co/admin-site/systems/creating-new-systems-1.md) - [Testing a New System](https://documentation.movatic.co/admin-site/systems/testing-a-new-system.md) - [How to Start a Test Rental on a Demo System](https://documentation.movatic.co/admin-site/systems/testing-a-new-system/how-to-start-a-test-rental-on-a-demo-system.md) - [Understanding Demo Mode](https://documentation.movatic.co/admin-site/systems/understanding-demo-mode.md) - [Dashboard](https://documentation.movatic.co/admin-site/dashboard.md) - [Users](https://documentation.movatic.co/admin-site/users.md) - [Add Users](https://documentation.movatic.co/admin-site/users/add-users.md) - [User Details](https://documentation.movatic.co/admin-site/users/user-details.md) - [Banning a User](https://documentation.movatic.co/admin-site/users/banning-a-user.md) - [User Memberships](https://documentation.movatic.co/admin-site/users/user-memberships.md) - [Payment Information](https://documentation.movatic.co/admin-site/users/add-a-credit-card-for-a-user.md) - [Additional User Charges](https://documentation.movatic.co/admin-site/users/additional-user-charges.md) - [RFID Cards](https://documentation.movatic.co/admin-site/users/rfid-cards.md): RFID Cards | Radio-Frequency Identification Cards - [User Rentals](https://documentation.movatic.co/admin-site/users/user-rentals.md) - [Start a rental for a user](https://documentation.movatic.co/admin-site/users/user-rentals/start-a-rental-for-a-user.md) - [User Transactions](https://documentation.movatic.co/admin-site/users/user-transactions.md) - [Adding User to a Paid Membership](https://documentation.movatic.co/admin-site/users/adding-user-to-a-paid-membership.md) - [Rentals](https://documentation.movatic.co/admin-site/rentals.md) - [Rental Details](https://documentation.movatic.co/admin-site/rentals/rental-details.md) - [Transaction Details and Credit Card Hold](https://documentation.movatic.co/admin-site/rentals/transaction-details-and-credit-card-hold.md) - [Refunds](https://documentation.movatic.co/admin-site/rentals/refunds.md) - [Support Tickets](https://documentation.movatic.co/admin-site/rentals/support-tickets.md) - [Unlock Logs](https://documentation.movatic.co/admin-site/rentals/unlock-logs.md) - [Event Logs](https://documentation.movatic.co/admin-site/rentals/event-logs.md) - [Tutorial Screens](https://documentation.movatic.co/admin-site/rentals/tutorial-screens.md) - [End Rental for a User](https://documentation.movatic.co/admin-site/rentals/end-a-rental.md) - [Export rentals trip path data](https://documentation.movatic.co/admin-site/rentals/export-rentals-trip-path-data.md): This will help visualize the data on sites like kepler.gl - [Active Rentals](https://documentation.movatic.co/admin-site/rentals/active-rentals.md) - [Hardware](https://documentation.movatic.co/admin-site/modes.md) - [How to change the location of a hardware unit?](https://documentation.movatic.co/admin-site/modes/how-to-change-the-location-of-a-hardware-unit.md) - [Buy Hardware](https://documentation.movatic.co/admin-site/modes/buy-hardware.md) - [Add a New Hardware](https://documentation.movatic.co/admin-site/modes/add-a-new-hardware.md) - [Edit a Hardware](https://documentation.movatic.co/admin-site/modes/add-a-new-hardware/edit-a-hardware.md) - [Hardware Details](https://documentation.movatic.co/admin-site/modes/bikes.md) - [Event Logs](https://documentation.movatic.co/admin-site/modes/bikes/event-logs.md) - [Hardware Transfer](https://documentation.movatic.co/admin-site/modes/hardware-transfer.md) - [Add QR Codes](https://documentation.movatic.co/admin-site/modes/add-qr-codes.md) - [Assignments](https://documentation.movatic.co/admin-site/modes/assignments.md) - [Bike Rooms](https://documentation.movatic.co/admin-site/modes/bike-rooms.md) - [Kayaks](https://documentation.movatic.co/admin-site/modes/kayaks.md) - [Locks](https://documentation.movatic.co/admin-site/modes/locks.md): Note: This are associated to another hardware. - [Supported Locks](https://documentation.movatic.co/admin-site/modes/locks/supported-locks.md) - [AXA Locks](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/axa-locks.md) - [AXA Lock Pin Integration Issues](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/axa-locks/axa-lock-pin-integration-issues.md) - [HD Noke Padlock](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/hd-noke-padlock.md) - [Movatic BLE Controller Board](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/movatic-ble-controller-board.md) - [OMNI Ring Lock](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/omni-ring-lock.md) - [OMNI Ring Lock Debugging](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/omni-ring-lock/omni-ring-lock-debugging.md) - [OMNI Ring Lock APP Experience](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/omni-ring-lock/omni-ring-lock-app-experience.md) - [Desi Utopic Lock](https://documentation.movatic.co/admin-site/modes/locks/supported-locks/desi-utopic-lock.md) - [Bluetooth Locks Setup](https://documentation.movatic.co/admin-site/modes/locks/locks.md) - [Bike Lockers](https://documentation.movatic.co/admin-site/modes/bike-lockers.md) - [Racks](https://documentation.movatic.co/admin-site/modes/racks.md) - [Batteries](https://documentation.movatic.co/admin-site/modes/batteries.md) - [Scooters](https://documentation.movatic.co/admin-site/modes/scooters.md) - [Details Page](https://documentation.movatic.co/admin-site/modes/scooters/details-page.md) - [Edit a Scooter](https://documentation.movatic.co/admin-site/modes/scooters/details-page/edit-a-scooter.md) - [Supported Scooters](https://documentation.movatic.co/admin-site/modes/scooters/supported-scooters.md) - [Segway Scooter](https://documentation.movatic.co/admin-site/modes/scooters/supported-scooters/segway-setup.md) - [ACTON Scooter](https://documentation.movatic.co/admin-site/modes/scooters/supported-scooters/hardware-acton-setup.md) - [OMNI Scooter Debugging](https://documentation.movatic.co/admin-site/modes/scooters/supported-scooters/hardware-acton-setup/omni-scooter-debugging.md) - [OMNI IoT Scooter](https://documentation.movatic.co/admin-site/modes/scooters/supported-scooters/hardware-acton-setup-1.md) - [OMNI IoT Scooter Debugging](https://documentation.movatic.co/admin-site/modes/scooters/supported-scooters/hardware-acton-setup-1/omni-scooter-debugging.md) - [Scanning](https://documentation.movatic.co/admin-site/modes/scooters/scanning.md) - [Unlocking Scooters Remotely](https://documentation.movatic.co/admin-site/modes/scooters/unlocking-scooters-remotely.md) - [Uploading Scooters in Bulk](https://documentation.movatic.co/admin-site/modes/scooters/uploading-scooters-in-bulk.md) - [Scooters Offline: Troubleshooting Protocol](https://documentation.movatic.co/admin-site/modes/scooters/scooters-offline-troubleshooting-protocol.md) - [SIM Cards](https://documentation.movatic.co/admin-site/modes/sim-cards.md) - [Twilio Process for Activating SIM Cards](https://documentation.movatic.co/admin-site/modes/sim-cards/twilio-process-for-activating-sim-cards.md) - [Hardware Debugging](https://documentation.movatic.co/admin-site/modes/hardware-debugging.md) - [Locations](https://documentation.movatic.co/admin-site/locations.md) - [Zones](https://documentation.movatic.co/admin-site/locations/zones.md) - [Private Locations](https://documentation.movatic.co/admin-site/locations/private-locations.md) - [Support Tickets](https://documentation.movatic.co/admin-site/customer-support.md) - [Reporting a Problem](https://documentation.movatic.co/admin-site/customer-support/user-reports-issue.md): This page tells you how a user reports a problem using the Movatic app - [Tickets Tags](https://documentation.movatic.co/admin-site/customer-support/tickets-tags.md): Here, you can define the tags that will be used to categorize support tickets within the system. - [Customer Support User Experience](https://documentation.movatic.co/admin-site/customer-support/customer-support-user-experience.md) - [Support Summary](https://documentation.movatic.co/admin-site/customer-support/support-summary.md) - [Maintenance](https://documentation.movatic.co/admin-site/maintenance.md) - [Maintenance Tags](https://documentation.movatic.co/admin-site/maintenance/maintenance-tags.md): Here, you can define the tags that will be used to categorize maintenance tickets within the system. - [Filter by location](https://documentation.movatic.co/admin-site/maintenance/filter-by-location.md) - [Types of Maintenance Ticket](https://documentation.movatic.co/admin-site/maintenance/types-of-maintenance-ticket.md) - [Creating a Maintenance Ticket](https://documentation.movatic.co/admin-site/maintenance/creating-a-maintenance-ticket.md) - [Hardware Maintenance Support](https://documentation.movatic.co/admin-site/maintenance/hardware-maintenance-support.md) - [Tickets Tab](https://documentation.movatic.co/admin-site/maintenance/tickets-tab.md): Once you clock the maintenance link. You will see two tabs at the top of the screen which is Tickets and Logs. - [Memberships](https://documentation.movatic.co/admin-site/memberships.md) - [Add a membership](https://documentation.movatic.co/admin-site/memberships/creating-a-membership.md) - [Add a Membership for a User](https://documentation.movatic.co/admin-site/memberships/adding-memberships-for-users.md) - [Archived Memberships](https://documentation.movatic.co/admin-site/memberships/archived-memberships.md) - [Users on Archived Membership](https://documentation.movatic.co/admin-site/memberships/archived-memberships/users-on-archived-membership.md) - [Authorization Types](https://documentation.movatic.co/admin-site/memberships/authorization-types.md) - [Membership Authorization User Experience](https://documentation.movatic.co/admin-site/memberships/authorization-types/membership-authorization-user-experience.md) - [Approve or Reject Pending Membership Requests](https://documentation.movatic.co/admin-site/memberships/approve-or-reject-pending-membership-requests.md) - [Canceling a membership for a User](https://documentation.movatic.co/admin-site/memberships/cancel-a-membership-for-a-user.md) - [Pricing Options](https://documentation.movatic.co/admin-site/memberships/pricing.md) - [Edit a Membership](https://documentation.movatic.co/admin-site/memberships/edit-a-membership.md) - [Required Documents](https://documentation.movatic.co/admin-site/memberships/required-documents.md) - [Billing](https://documentation.movatic.co/admin-site/billing.md) - [Pending Charges](https://documentation.movatic.co/admin-site/billing/pending-charges.md) - [Rates](https://documentation.movatic.co/admin-site/billing/rates.md) - [Coupons](https://documentation.movatic.co/admin-site/billing/coupons.md) - [Transactions](https://documentation.movatic.co/admin-site/billing/transactions.md) - [Fees](https://documentation.movatic.co/admin-site/billing/fees.md) - [Disputes](https://documentation.movatic.co/admin-site/billing/disputes.md) - [Holds](https://documentation.movatic.co/admin-site/billing/holds.md) - [How to Add a Credit Card Hold](https://documentation.movatic.co/admin-site/billing/holds/how-to-add-a-credit-card-hold.md) - [Wallet](https://documentation.movatic.co/admin-site/billing/wallet.md) - [Issuing Cards](https://documentation.movatic.co/admin-site/billing/issuing-cards.md): Welcome to our card issuance service powered by Stripe! - [Fund Balance](https://documentation.movatic.co/admin-site/billing/issuing-cards/fund-balance.md) - [Request a New Card](https://documentation.movatic.co/admin-site/billing/issuing-cards/request-a-new-card.md) - [Failed Charge](https://documentation.movatic.co/admin-site/billing/failed-charge.md): In cases where a charge fails, a specific sequence of actions occurs to manage the situation effectively: - [Tax Percentage](https://documentation.movatic.co/admin-site/billing/tax-percentage.md) - [Settings](https://documentation.movatic.co/admin-site/settings.md) - [General](https://documentation.movatic.co/admin-site/settings/general.md) - [Updating Your System's Name](https://documentation.movatic.co/admin-site/settings/general/updating-your-systems-name.md): For any cases you need to update the name of you system, you can follow the process below: - [System Status](https://documentation.movatic.co/admin-site/settings/general/system-status.md) - [System Time Zone](https://documentation.movatic.co/admin-site/settings/general/system-timezone.md) - [Live System to Demo Mode](https://documentation.movatic.co/admin-site/settings/general/live-system-to-demo-mode.md) - [Rentals](https://documentation.movatic.co/admin-site/settings/rentals.md) - [Grace Period](https://documentation.movatic.co/admin-site/settings/rentals/grace-period.md) - [Rental Warning Length](https://documentation.movatic.co/admin-site/settings/rentals/rental-warning-length.md) - [Max Open Rentals](https://documentation.movatic.co/admin-site/settings/rentals/user-experience-simultaneous-rentals.md) - [End Rental Website](https://documentation.movatic.co/admin-site/settings/rentals/end-rental-website.md) - [Operating Hours](https://documentation.movatic.co/admin-site/settings/operating-hours.md) - [Open Data](https://documentation.movatic.co/admin-site/settings/open-data.md) - [Billing](https://documentation.movatic.co/admin-site/settings/billing.md) - [Setting up Stripe](https://documentation.movatic.co/admin-site/settings/billing/stripe-payments.md) - [Updating Stripe Bank Information](https://documentation.movatic.co/admin-site/settings/billing/updating-stripe-bank-information.md) - [Updating Bank Account Information](https://documentation.movatic.co/admin-site/settings/billing/updating-stripe-bank-information/updating-bank-account-information.md) - [Missing Stripe Information](https://documentation.movatic.co/admin-site/settings/billing/missing-stripe-information.md) - [Updating Statement Billing Descriptor](https://documentation.movatic.co/admin-site/settings/billing/updating-statement-billing-descriptor.md) - [Charge Review Threshold](https://documentation.movatic.co/admin-site/settings/billing/charge-review-threshold.md) - [Branding](https://documentation.movatic.co/admin-site/settings/branding.md) - [User Experience Branding](https://documentation.movatic.co/admin-site/settings/branding/user-experience-branding.md) - [Terms of Service](https://documentation.movatic.co/admin-site/settings/terms-of-service.md) - [Example TOS](https://documentation.movatic.co/admin-site/settings/terms-of-service/example-of-terms-of-service.md) - [System Admins](https://documentation.movatic.co/admin-site/settings/system-admins.md) - [How to Update Movatic Password for System Admins](https://documentation.movatic.co/admin-site/settings/system-admins/how-to-update-movatic-password-for-system-admins.md): Below are the steps by steps procedure to reset or change your password. - [About Me](https://documentation.movatic.co/admin-site/about-me.md) - [Exports](https://documentation.movatic.co/admin-site/exports.md) - [Debugging Common Issues](https://documentation.movatic.co/admin-site/debugging-common-issues-on-dashboard.md) - [Movatic APP](https://documentation.movatic.co/movatic-app.md) - [Universal Links / QR codes](https://documentation.movatic.co/movatic-app/universal-links-qr-codes.md) - [User Account](https://documentation.movatic.co/movatic-app/user-account.md) - [Account Setup](https://documentation.movatic.co/movatic-app/user-account/account-setup.md) - [Modify Account](https://documentation.movatic.co/movatic-app/user-account/modify-account.md) - [Delete Account](https://documentation.movatic.co/movatic-app/user-account/delete-account.md) - [Rentals](https://documentation.movatic.co/movatic-app/rentals.md) - [Start a Rental](https://documentation.movatic.co/movatic-app/rentals/first-rental.md) - [Hardware Selection Screen](https://documentation.movatic.co/movatic-app/rentals/first-rental/unit-selection-screen.md) - [Identify Bikeshare Program Details](https://documentation.movatic.co/movatic-app/rentals/first-rental/identify-bikeshare-program-details.md) - [How to Troubleshoot Basic App/Rental Issue](https://documentation.movatic.co/movatic-app/rentals/first-rental/how-to-troubleshoot-basic-app-rental-issue.md) - [End a Rental](https://documentation.movatic.co/movatic-app/rentals/end-a-rental.md) - [Report a Problem](https://documentation.movatic.co/movatic-app/rentals/end-a-rental/report-a-problem.md) - [Error Ending the Rental](https://documentation.movatic.co/movatic-app/rentals/end-a-rental/error-ending-the-rental.md) - [BLE Rental](https://documentation.movatic.co/movatic-app/rentals/user-experience-rental.md): This page explains how a user does a rental process on the app. - [Keybox Rental](https://documentation.movatic.co/movatic-app/rentals/how-to.md) - [Scooters Rentals](https://documentation.movatic.co/movatic-app/rentals/user-experience-in-renting-scooters.md) - [Rental History](https://documentation.movatic.co/movatic-app/rentals/user-experience-rental-history.md) - [Max Open Rentals](https://documentation.movatic.co/movatic-app/rentals/max-open-rentals.md) - [Scanning a QR code Issues](https://documentation.movatic.co/movatic-app/rentals/scanning-a-qr-code-issues.md) - [Active Rentals](https://documentation.movatic.co/movatic-app/rentals/user-experience-active-rentals.md) - [Memberships](https://documentation.movatic.co/movatic-app/user-membership-on-users-page.md) - [Add a Membership](https://documentation.movatic.co/movatic-app/user-membership-on-users-page/add-a-membership.md) - [Cancel a Membership](https://documentation.movatic.co/movatic-app/user-membership-on-users-page/cancel-a-membership.md) - [Coupons](https://documentation.movatic.co/movatic-app/user-experience-coupons.md) - [Payments](https://documentation.movatic.co/movatic-app/payments.md) - [Adding a Payment Method](https://documentation.movatic.co/movatic-app/payments/user-experience-adding-a-payment-method.md) - [Report a Problem](https://documentation.movatic.co/movatic-app/report-a-problem.md) - [Branded Apps](https://documentation.movatic.co/branded-app.md): This is only for Operators that have or want a branded app. - [New Users for Branded Apps](https://documentation.movatic.co/branded-app/new-users-for-branded-apps.md) - [FAQ](https://documentation.movatic.co/faq.md) - [General Questions for System Admins](https://documentation.movatic.co/faq/general.md) - [How to Setup and Test New system](https://documentation.movatic.co/faq/general/how-to-setup-and-test-new-system.md) - [How to Activate a System](https://documentation.movatic.co/faq/general/how-to-activate-a-system.md) - [Supported Languages](https://documentation.movatic.co/faq/general/supported-languages.md): We have the capability to provide support for 103 languages. You can find the comprehensive list below: - [Where can I find your terms of service/privacy policy information?](https://documentation.movatic.co/faq/general/where-can-i-find-your-terms-of-service-privacy-policy-information.md) - [What happens with a failed charge?](https://documentation.movatic.co/faq/general/what-happens-with-a-failed-charge.md) - [One of my users is requesting for us to delete their information](https://documentation.movatic.co/faq/general/one-of-my-users-is-requesting-for-us-to-delete-their-information.md) - [What Languages do you Support on the User App?](https://documentation.movatic.co/faq/general/what-languages-do-you-support-on-the-user-app.md): Incorporating multiple languages in the Movatic app is crucial for broadening its accessibility to a larger audience. - [How to Change the Location of a Hardware Unit?](https://documentation.movatic.co/faq/general/how-to-change-the-location-of-a-hardware-unit.md): The decision to relocate a hardware unit within a bike rental software serves to enhance operational efficiency and user convenience. - [How to Set Tax Percentage for your System](https://documentation.movatic.co/faq/general/how-to-set-tax-percentage-for-your-system.md) - [What Happens to Users if I Archive a Membership?](https://documentation.movatic.co/faq/general/what-happens-to-users-if-i-archive-a-membership.md) - [Where can I Find your Terms of Service/Privacy Policy Information?](https://documentation.movatic.co/faq/general/where-can-i-find-your-terms-of-service-privacy-policy-information-1.md) - [How to Update the Name of a System?](https://documentation.movatic.co/faq/general/how-to-update-the-name-of-a-system.md): Updating a system name involves a straightforward process to ensure accurate identification and representation. - [I'm just getting setup on my system, and not quite ready to launch the system yet](https://documentation.movatic.co/faq/general/im-just-getting-setup-on-my-system-and-not-quite-ready-to-launch-the-system-yet.md) - [Why do I Receive an Error when I Scan a QR Code?](https://documentation.movatic.co/faq/general/why-do-i-receive-an-error-when-i-scan-a-qr-code.md) - [General Questions for Users](https://documentation.movatic.co/faq/general-questions-for-users.md) - [How to Troubleshoot Basic App/Rental Issues](https://documentation.movatic.co/faq/general-questions-for-users/how-to-troubleshoot-basic-app-rental-issues.md) - [Unable to Lock or Unlock a Hardware](https://documentation.movatic.co/faq/general-questions-for-users/unable-to-lock-or-unlock-a-hardware.md) - [Unable to End a Rental](https://documentation.movatic.co/faq/general-questions-for-users/unable-to-end-a-rental.md) - [Glossary](https://documentation.movatic.co/faq/glossary.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://documentation.movatic.co/master.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.